eCRM has played a significant role in driving the content reach – taking engaged leads from the website into an eCRM program (Marketo platformed), to keep providing relevant, engaging content to maintain support for a highly valuable bottom of funnel sale.
Content is provided in a praxiomatic fashion – a mixture of altruistic, informational content side by side - with sales focussed and product based content to drive a softer approach to the sales journey than the main DHL eCommerce website.